Refunds

Draft, 4 November 2026. Not yet checked by a solicitor.

In short

The Print at home PDF is free, so you can check everything before you pay, and you can fix and export your zine again for 30 days after paying. If your PDF is faulty and we can’t fix it, you get your money back. We don’t refund a change of mind once the PDF has been made.

1. Before you pay

Designing and the Print at home PDF are free, with no time limit. Print it, fold it and check the order, the sizes and the words before you buy.

At checkout you agree to the PDF being made straight away and confirm that you understand you lose the 14-day right to cancel once it is. See Terms of use, section 6.

2. When we refund

The PDF is faulty. If it won’t open, has pages missing, or doesn’t match what the studio showed, tell us. We’ll fix it or make a new file. If we can’t, we’ll refund you in full. This is your right under the Consumer Rights Act 2015.
You were charged twice for the same zine. We’ll refund the extra payment.
The PDF couldn’t be made. If you paid but the PDF was never made, for example because the browser closed, you can make it again from the studio. If that still fails, we’ll refund you.

3. When we don’t

You changed your mind after the PDF was made.
You want to change the zine after paying. For 30 days you can do that and export again at no cost; after that, it’s a new zine. See Terms of use, section 5.
Printing costs, or problems caused by a printer’s settings, paper or binding.

4. How to ask

Email [email address] within [30 days] of paying. Include the email you paid with, the zine’s title and what went wrong; a photo or screenshot helps. Refunds are made by our payment provider to the card you paid with, usually within [5 to 10 working days]. [Check the payment provider’s refund rules and required wording; it may require a minimum refund window.]